Executive Assistant – Customer Relationships at The People Practice

Executive Assistant – Customer Relationships at The People Practice – TDPel Jobs

The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions.

The People Practice helps people access employment opportunities by exposing them to relevant knowledge and practical skills.
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We’re very open to being involved in a good story.Job Objective(s)
To assist CEO in organising Media, Public and Customer Relations plan and activities for the company

Responsibilities

Executive Assistant to the CEO
Maintains the calendar of the CEO
Coordinate CEO’s Schedules & Itineraries
Attends to external parties (Guests, Visitors, Partners, Vendors, etc)

General Administration

 

Customer Relationship Management Champion
Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
Aims to provide world-class, satisfactory experience to customers at all time.
Focused on the WOW Factor
Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.

Events Manager
Design, plan and execute events working with the CEO and external parties (partners, consultants, etc)

Qualifications
Second Class Upper 1st Degree in any relevant field

Minimum 2-3 Years Post-NYSC Experience

Competencies required

Functional Competencies

Strategic & Business Perspective, Customer Engagement & Needs Assessment
Product/Service Knowledge, Market & Customer understanding

Human Relations skills

Database Administration and Information Gathering & Analysis
Events Planning, Budgeting & Management
Quality Management
Influencing/Negotiation
Quality Management

Organisational Competencies

Oral and Written Communication
Planning, Personal Organisation & Personal Effectiveness
PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
Social Media Competency

Attributes

Integrity
Innovation/creativity (Ability to think outside the box)
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