Head, Call Center Agent at Smart Partners

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Head, Call Center Agent at Smart Partners – TDPel Jobs

Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager.
At Fine and Country International (West Africa) he was the Head of Operations and Strategy. For the years spent at Fine and Country, he developed; Sales, Marketing, HR Structures and Policies, Business model and Operational Processes. Mr. Iyemifokhae has attended series of local (Lagos Business School) and International trainings. He is a talented Strategist with multitasking abilities.Responsibilities

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

Requirements

Candidates should possess relevant qualifications
Must have 3-9 years work experience
Proficient in relevant computer applications.
Age limit 30-45 years.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
Superior listening, verbal, and written communication skills.
Ability to handle stressful situation appropriately.
Multilingual preferably.
HMO call center experience is an added advantage.
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