Team Lead, MIS / Operations Support at Ibadan Electricity Distribution Company (IBEDC) Plc – TDPel Jobs
Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone(Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states)
We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
In order to enable us continue providing excellent customer service, and so we can build a world class electricity distribution company, we have partnered with one of the world’s most reputable electricity distribution companies with over 100 years of experience: the Manila Electricity Company (MERALCO) from the Republic of the Philippines. We are presently in the process of re-engineering the company to international standards by introducing the latest technology, innovative customer initiatives and a compelling employee value proposition.
IBEDC is investing in excellence, if we are to meet our goals, we need your help. We need you to join us in the following rewarding and challenging career opportunity.Location: Ibadan, Oyo
Specialization: Substation Operator
To provide operational support to the Postpaid and Prepayment teams to achieve their objectives and coordinate timely rendition of Regulatory, Management and business reporting
Ensure 100% delivery of Bill Summary via SMS and e-Bills via email to customers.
Ensure regular update of customers’ phone numbers and email addresses.
Ensure 100% coverage for all meter reading activities.
Overall monitoring of spot billing activities.
Perform random checks and analysing bill information to check consistency in consumer usage patterns and in turn the meter reading process.
Ensure 100% resolution of billing system issues escalated before, during and after monthly billing to meet set timeline for production.
Analyses process and procedures to improve the billing system.
Prevent fraud by ensuring Business hubs’ and Team members’ compliance with Standard Operating Procedures.
Ensure timely and accurate rendition of tentative billing reports before file closure and Analysis by Tariff on 8th, NERC Capping Report on 10th, MDA Debt Reports on 15th, and other statutory reports as and when due every month.
Ensure optimal operational cost management with respect to printing of bill forms, printer maintenance and parts replacement.
Comply with Quality Management and Occupational Health and Safety requirements including objectives and applicable regulations relating to assigned jobs.
Minimum Qualification: Bachelor Degree
Required Experience 5 – 7 years
Ability to multi-task, prioritize, and manage time effectively
Good oral and written communication skills.
Strong problem solving and analytical skills.
Good interpersonal skills.
Attention to Detail and Accuracy
Understanding of the business of IBEDC and related businesses in the electricity sector.
Knowledge of Utilities Industry.
Strong computer hardware and software knowledge.
Strong Business & Financial Acumen.
Strong knowledge of financial management processes.
Strong Customer Relation Management skills.
Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation.
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